Reviews
We are delighted to share some of the latest reviews which have been gratefully received:
Mum has been in both Katherine House and now with her dementia in Griffiths House.
She has been treated with kindness, love and respect by all during the entirety of her stay to date.
My brother and I are deeply grateful that Mum is there and try to support these wonderful people whenever we can.
All staff are friendly and professional. They show great care to my mother and are very sympathetic to her needs as these have increased over this last year.
The Well being staff are amazing and provide a wide range of activities. Residents are able to visit places of interest and concerts. There are also concerts etc. within the home for those unable to leave the site.
The home is truly a gem.
Mum has been a resident for almost a year and during that time Katherine House staff have been loving, kind, patient, attentive, good fun and extremely hard working. Having been widowed and then trying to live independently, Mum was exhausted, unwell, lonely and had lost all sense of the shape of a normal day, with sleep and mealtimes all over the place. It has taken the best part of this year but she is now much better, with improved health and sleep, engaging in activities provided and being interested in much more than she was. I must particularly praise the staff’s attention to skin health, photographing anything of concern and monitoring closely and moisturising regularly. There is also excellent communication, and clear lines of responsibility so that issues and messages don’t get missed. It has been very hard for all of us losing our Dad/Mum’s husband of 58 years, and Katherine House has made every effort to help her life be as good as it can be. Thank you all very much.
“Mum has been in Katherine House and now with her dementia in Griffiths House. She has been treated with kindness, love and respect by all during the entirety of her stay to date. My brother and I are deeply grateful that Mum is there and try to support these wonderful people whenever we can.”
“My father resided at Katherine House for two years from age 99 until he died peacefully there at the age of 101. He really regarded the place as home, loved the staff, as they did him, and was exceptionally well cared for in his final days including nursing care which was highly professional and delivered in a very respectful and loving way. The management staff were also really helpful throughout his stay, the food was good and the kitchen staff lovely and the building and grounds superb – we enjoyed some beautiful times in the gardens. The home never felt or smelt like a residential home.”
“Thanks so much for helping Mum with the iPad. I did not think I would ever be getting emails from my 86-year-old Mum so it’s amazing to get her email and I know she could never have done it without you, so thanks so much.”
“Thank you to the staff at Katherine & Griffiths House for the fantastic care they give my Mum and the other residents. Wonderful at the best of times but in these difficult times, truly outstanding. You are heroes and I can’t thank you enough or tell you how much we really appreciate you.”
“Thank you so much for doing a really wonderful job of looking after my Mum. I love her very, very much. She is a very special woman and the way you look after her, care for her, help her out with Zoom calls is just marvellous.”
“I would like to say a big thank you to all of the staff in Katherine House for their continued cheerful support and in this very difficult time. The extra support for carrying out Skype calls, uploading photos, extra activities and even managing to get their hair done is much appreciated. You are certainly a multitalented team.”
“Every time I have spoken to Mum throughout this ‘lockdown’ she has seemed very happy and comments on her busy days rather than when she lived independently and frequently commented on her long days.”
“May I say how truly thankful and grateful I am for all you are doing for the Katherine House and Griffiths House residents during these extremely challenging times. When I speak with Mom, she often refers to the activities you offer each day and these become a point of conversation for us.”
“We can’t thank you enough for your wonderful care and kindness to both our Mums. This has inevitably been the worst year ever, especially for key workers like yourselves. You are all amazing. We are in awe of your dedication even when facing possible infection and problems for yourselves.”
“Our video call was brilliant. Please pass on to others how happy John is to be living at Katherine House, he is clear it was a good decision to live there. He really appreciates the care he receives and loves the company, both something he sadly didn’t have when he lived in his own home.”
“The Wellbeing Team and specifically Imogen, pulled out all the stops for our immediate family situated in the USA, France, England and Turkey to Zoom with Thelma on her 91st birthday. It was so poignant. It will forever be a lasting memory, in addition to all your twitter photographs documenting the full and varied programme of activities you offer each week (you often captured Mom’s smile and sparkling blue eyes). Your weekly wellbeing activities helped to shape Mom’s day when she joined which made such a difference in her life. I give my heartfelt thanks.”
“I wanted to express my sincere gratitude to all concerned who allowed mom to stay in her room at KH and to allow my brother to be with her during her passing. That mom was not alone, in familiar surroundings and cared for by those she knew are a source of great comfort. Please may I ask you to extend my heartfelt thanks especially to Marsha and Shannon who showed such care and compassion, going far beyond their remit. Also to Francis. Lastly, thank you so much for the candles lit by Vivienne and Simon plus the comments on mom’s ‘much loved’ tribute page. I trust I will be able to visit KH at some point in the future to thank you all in person.”
“I love how you find a way for each and every resident to shine!”
“You have been amazing, not just over the past year, the whole time Nan has been with you. You all work so hard and are doing such an amazing job. I know Nan loves everyone at the home and she is loved and safe. Thank you all.”
“We would very much like to make this a permanent arrangement. My Mother actually rang me the other evening to tell me what a wonderful day she’d had! This is so different from the isolation and lack of consistency in care that she was experiencing whilst living in her own home.”
“The Manager is amazing and gave us the time we needed when we went for visit with a full tour and all our questions answered. The home is lovely, welcoming clean and smells fresh, the staff are amazing and everyone is so friendly. The residents are lovely and treated with total respect and the best care. The staff are so caring, giving the residents lots of time and help with anything they need. The food is of great quality, as a family we are so relaxed knowing my grandma is in such a fantastic place. If you are looking for a home, definitely visit.”
“I moved to Katherine House one year ago, a real change from what I was used to, living in my own home. I was welcomed by everyone here, along with my family and friends who are welcome to visit as often as they like, it’s really made me feel at home. The activities team plan lots of different activities I can choose to do, trips out too. The chef makes lots of lovely meals with plenty of choice each day. I am able to live as independently as I would like here, but help is always available when I need it. I really enjoy my weekly visit with my granddaughter who brings my great grandson who was born just after I moved here. They are welcomed by everyone and we are all enjoying seeing Eric grow, which makes me feel happy at home!”
“My father resided at Katherine House for two years from age 99 until he died peacefully there at the age of 101. He really regarded the place as home, loved the staff, as they did him, and was exceptionally well cared for in his final days including nursing care which was highly professional and delivered in a very respectful and loving way. The management staff were also really helpful throughout his stay, the food was good and the kitchen staff lovely and the building and grounds superb – we enjoyed some beautiful times in the gardens. The home never felt or smelt like a residential home.”
“Thanks so much for helping Mum with the iPad. I did not think I would ever be getting emails from my 86-year-old Mum so it’s amazing to get her email and I know she could never have done it without you, so thanks so much.”
“Thank you to the staff at Katherine & Griffiths House for the fantastic care they give my Mum and the other residents. Wonderful at the best of times but in these difficult times, truly outstanding. You are heroes and I can’t thank you enough or tell you how much we really appreciate you.”
“Thank you so much for doing a really wonderful job of looking after my Mum. I love her very, very much. She is a very special woman and the way you look after her, care for her, help her out with Zoom calls is just marvellous.”
