“May I say how truly thankful and grateful I am for all you are doing for the Katherine House and Griffiths House residents during these extremely challenging times. When I speak with Mom, she often refers to the activities you offer each day and these become a point of conversation for us.”

“We can’t thank you enough for your wonderful care and kindness to both our Mums. This has inevitably been the worst year ever, especially for key workers like yourselves. You are all amazing. We are in awe of your dedication even when facing possible infection and problems for yourselves.”

“Our video call was brilliant. Please pass on to others how happy John is to be living at Katherine House, he is clear it was a good decision to live there. He really appreciates the care he receives and loves the company, both something he sadly didn’t have when he lived in his own home.”

“The Wellbeing Team and specifically Imogen, pulled out all the stops for our immediate family situated in the USA, France, England and Turkey to Zoom with Thelma on her 91st birthday. It was so poignant. It will forever be a lasting memory, in addition to all your twitter photographs documenting the full and varied programme of activities you offer each week (you often captured Mom’s smile and sparkling blue eyes). Your weekly wellbeing activities helped to shape Mom’s day when she joined which made such a difference in her life. I give my heartfelt thanks.”

“I wanted to express my sincere gratitude to all concerned who allowed mom to stay in her room at KH and to allow my brother to be with her during her passing. That mom was not alone, in familiar surroundings and cared for by those she knew are a source of great comfort. Please may I ask you to extend my heartfelt thanks especially to Marsha and Shannon who showed such care and compassion, going far beyond their remit. Also to Francis. Lastly, thank you so much for the candles lit by Vivienne and Simon plus the comments on mom’s ‘much loved’ tribute page. I trust I will be able to visit KH at some point in the future to thank you all in person.”

“I love how you find a way for each and every resident to shine!”

“You have been amazing, not just over the past year, the whole time Nan has been with you. You all work so hard and are doing such an amazing job. I know Nan loves everyone at the home and she is loved and safe. Thank you all.”

“We would very much like to make this a permanent arrangement. My Mother actually rang me the other evening to tell me what a wonderful day she’d had! This is so different from the isolation and lack of consistency in care that she was experiencing whilst living in her own home.”

“The Manager is amazing and gave us the time we needed when we went for visit with a full tour and all our questions answered. The home is lovely, welcoming clean and smells fresh, the staff are amazing and everyone is so friendly. The residents are lovely and treated with total respect and the best care. The staff are so caring, giving the residents lots of time and help with anything they need. The food is of great quality, as a family we are so relaxed knowing my grandma is in such a fantastic place. If you are looking for a home, definitely visit.”

“I moved to Katherine House one year ago, a real change from what I was used to, living in my own home. I was welcomed by everyone here, along with my family and friends who are welcome to visit as often as they like, it’s really made me feel at home. The activities team plan lots of different activities I can choose to do, trips out too. The chef makes lots of lovely meals with plenty of choice each day. I am able to live as independently as I would like here, but help is always available when I need it. I really enjoy my weekly visit with my granddaughter who brings my great grandson who was born just after I moved here. They are welcomed by everyone and we are all enjoying seeing Eric grow, which makes me feel happy at home!”